Mac IT support for London businesses
Mac Support London provides remote and on-site Mac IT support, device management, cloud services and email security for London businesses. Supporting architects, designers and consultants since 2003.
Remote support as standard
Always-on help desk coverage with on-site support when you need hands in the studio.
Mac + Windows, one policy
Mixed estates across Mac, PC, and mobile with unified policies, telemetry, and inventory.
Workflow-friendly security
Threat protection that respects BIM renders, client reviews, and live collaboration sessions.
What we run for you
Monitoring & protection
- 24/7 telemetry from our Watchman dashboard
- Automated patching and device health scoring
- Advanced threat protection with SOC monitoring
- Hardware lifecycle tracking and capacity planning
Help desk + people ops
- 60-minute remote response SLA
- Unlimited phone + remote support
- On/off-boarding playbooks, kit prep, courier handling
- VIP white-glove care for founders, partners, and senior consultants
Management & strategy
- Microsoft 365 + Google Workspace admin
- Mobile device management (Mosyle, Kandji, Intune)
- Hybrid security, DLP, backup + recovery
- Project office for moves, Wi-Fi, and studio refreshes
Engagement that fits how you work
Principals & boutique studios
Solo principals, partner-led studios, and executive suites. We harden personal hardware, manage backups, and provide a single point of contact.
Ad-hoc / project
Need short-term firepower? Drop us into a rollout, office build, migration, or change initiative. We work alongside your internal ops without breaking cadence.
Contract MSP
Full managed service with proactive roadmap, quarterly reviews, and predictable per-user pricing—ideal for teams scaling past 10 seats.
Why London’s project teams stay with us
- We speak studio. Concept labs, BIM rooms, pitch war rooms, and site offices are normal for us.
- No black boxes. Transparent logging, monthly health reports, and shared dashboards show you what’s running.
- Security that respects billable work. Zero-trust policies without throttling renders, reviews, or collaboration tools.
- Project delivery baked in. Tenant moves, Wi-Fi, backup, and AV refreshes handled end-to-end.
Testimonials
“Mac Support London slid into our hybrid Mac/PC studio and immediately cut ticket noise. They understand the pace of architecture projects and keep us moving.”
Asha Patel – Design Director
“We trust them with partner laptops, site machines, and cloud accounts. Response is fast, advice is realistic, and costs stay predictable.”
Scott Chillery – Management Consultant
How we work with you
- 01 / Discovery. Half-day workshop covering infrastructure, workflows, and risk. We map assets and pain points.
- 02 / Stabilise. Roll in monitoring, fix quick wins, document processes, and hand over our first 30-day report.
- 03 / Evolve. Quarterly roadmap covering projects, security posture, licensing, and user experience.
Featured capabilities
- Apple Business Manager + zero-touch deployment
- Microsoft 365 / Google Workspace coexistence
- Jamf, Mosyle, Kandji, Intune, Cisco Meraki
- Synology + Veeam backup strategy
- DMARC, SPF, DKIM, email hardening
Industries we support
- Architecture & interior design studios
- Brand, design, and digital agencies
- Management & technology consultancies
- Boutique hospitality and retail groups
- Scale-up headquarters (10–200 seats)
Ready for a calmer IT estate?
Send over your current challenges and we’ll outline the fastest way to stabilise, secure, and scale your setup.
Need a same-day fix without raising a ticket? Browse our Troubleshooting Tips for step-by-step guides covering macOS, Microsoft 365, and studio workflows.